Return and Refund Policy

AWAIS BOUTIQUE — Refund & Exchange Policy

At AWAIS BOUTIQUE, we carefully inspect every order before dispatch to ensure that you receive your product in excellent condition. Please read our Refund & Exchange Policy before placing your order.

1. No Refunds

AWAIS BOUTIQUE does not offer refunds.

Once an order has been delivered, it cannot be refunded. However, customers may request an exchange if the conditions below are met.

2. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, you must inform us within 24 hours of receiving the parcel.

To report an issue, please contact us through our official customer-support channel and provide:

  • Your order number
  • Clear photographs of the product
  • Clear photographs/videos showing the damage or issue
  • Photographs of the packaging, if relevant

Requests submitted after 24 hours may not be accepted.

3. Exchange Conditions

An exchange will only be considered if:

  • The product has not been worn or used.
  • The product has not been washed, altered, damaged, stained, or otherwise modified.
  • The original brand/product tag is still attached.
  • The product is returned in its original condition and packaging.
  • The exchange request is made within the applicable exchange period.

Products that show signs of use or have had their tags removed may not qualify for exchange.

4. Shipping Charges

For a customer-requested exchange, the customer is responsible for the applicable return and exchange shipping costs.

If the product was sent incorrectly or was damaged/defective when received, AWAIS BOUTIQUE will review the case and determine the appropriate resolution.

5. Non-Exchangeable Items

An exchange may not be accepted if:

  • The product has been worn or used.
  • The product has been washed or altered.
  • The original tag has been removed or damaged.
  • The product has stains, makeup marks, perfume/odor, or other signs of use.
  • The product has been damaged after delivery.
  • The exchange request is made outside the applicable exchange period.

6. Exchange Process

To request an exchange:

  1. Contact AWAIS BOUTIQUE with your order number.
  2. Explain the reason for the exchange.
  3. Provide photographs/videos if requested.
  4. Wait for confirmation from our customer-support team.
  5. Ship the eligible product back according to our instructions.
  6. Once the product is received and inspected, the exchange will be processed if it meets our policy requirements.

7. Inspection

All returned products are inspected before an exchange is approved.

Submitting a product for exchange does not automatically guarantee approval. The product must meet the conditions stated in this policy.

Important

By placing an order with AWAIS BOUTIQUE, you acknowledge and agree to the terms of this Refund & Exchange Policy.

No refunds. Exchanges only, subject to the conditions above.